9163

Responsible for owning and administrating power and data centre CAPEX and OPEX budgets. •Developing procedures to measure the capacity for performance relative to current and future activities. Based on these measures, coordinates the acquisition of additional resources. •Report on daily technical operations, developed, evaluated, and reviewed standard vendor operating procedure (SOP/MOP) while carrying out operational maintenance in alignment with standard health and safety practices. •Ensure the Building Management system (BMS), Security Management System (SMS) and Visitor Management system (VMS) are fully functional. •Attend technical strategy review meetings with stakeholders on ways to optimize the data centre business. •High end equipment(lv/mv) troubleshooting using single line diagrams. •Initiate engineering requests to the engineering function to improve equipment safety and reliability and ensure ownership until completion. •Assist the team to identify and implement improvements for the maintenance area. •Coordinate and complete all facility audits (ISO27001,ISO9001,SOC2 and PCI-DSS). •Carry out periodic risk analysis for the data centre environment and propose recommendations for implementation.

Engaged in Preventive and Corrective infrastructure maintenance including monitoring of the entire facility. • Provide support for the cooling systems in the facility-HVAC, Chillers, HPAC, Secondary pump and blower coils units. • Provide support forUPS, Inverter and all dc equipment in the facility. • Supervision of all technical& services staff by assigning and coordinating work assignments &resolution of critical technical and procedural problems. • Read installation plans (Visio Drawings/Spreadsheets) and implement installation accordingly. • Manages key operations performance metrics and evolve methods to meet or exceed SLAs and contracts thus achieving compliance with statutory regulatory environment. • Project Management for Space or Critical Equipment Upgrade.

Develop standard operating procedures (SOPs), method of work procedures (MOPs) and additional technical documentation. • Backfill the Mainone Data Centre Manager as required • Provide daily support and guidance to Shift Engineers and Technical Coordinator. • Ensure 24/7 power availability and cooling to maintain Tier3 status of the facility. • Escalate all issues to Data Centre Manager in a timely manner and in accordance with site procedures. • Conduct site safety reviews to promote a culture of safety, ensuring compliance with all OH&S procedures and requirements. • Chief Warden responsibilities as part of the crisis management team. • Oversee after-hours high risk maintenance. • Assist with delivering tender documentation for Engineering service. • Manage customer onboarding process (from feasibilities studies to sign-off) and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding. • Take part in technical compliance auditing, including effective and timely close out of corrective action plans.

Deliver all functions of Technical Operation. • Proactively using best business practices to manage resources, services and processes to promote an environment of continual improvement. • Review and conduct root cause analysis of critical events to develop and implement processes to minimize further occurrences. • Analyse data to improve operating conditions to reduce PUE • Ensure compliance to all policies, processes, standards and site requirements. • Coordinate and complete all facility audits (ISO27001,ISO9001,SOC2 and PCI-DSS) and uptime certifications. • Coordinate the synchronization of 2x1250KVA and 2x1450kVA Generators. • Develop Shift Engineer and Lead Engineer training programs • Analysis and coordination of maintenance and reactive works to minimize customer impact. • Identify and trial new technology to implement condition-based maintenance. • Daily, weekly, monthly reporting as required • Emergency call out response on a rotating cycle.

Manage the day to day operations and Maintenance at Mainone Tier 3 Data Centre. • Managing all technical aspects of the data centre (power, cooling, building management systems and facilities). • Assist in cable sizing and circuit breaker selection during Installations • Managing aspects of Operations (Job Scheduling, monitoring, call remediation and escalation, etc).

•Ensured the smooth running of Network operations, Prompt attendance to issues that can affect the network adversely. •Liaised with all major vendors-ALU,ZTE and Huawei Technologies •Made requisitions for spares and new network equipment, Follow up to ensure the spares get to the field engineers from the warehouse and implementation. •Improved the operational systems, processes and policies in support of Organization’s mission- Information flow and management, business process and Organizational Planning. •Prompt attendance and management of operation issues and challenges, disbursement of expense requests to the regions for the smooth running of daily operations, management and retirements of floats used by the states technical heads for operations to the audit department. •Computation of State Technical Heads/Divisional Technical Heads and Heads of Unit’s MKPIs •Coordination of HR Related Document Processing for Technical Staffs, Human Resources Planning (HRP) and Management-identifying Areas of Technical Manpower Requirement in the Network with input from the Chief Technical Officer. •Daily Allocation and Control of Operations Vehicles to Technical Headquarter Units. •Technical O&M Database Administration. •Assisting the Maintenance Manager in the preparation of departmental and facility budgets with team members. •Interfacing with the Resolution team to resolve all technically related complaints from Customers and Staff.

•Monitoring and fault management of both National microwave and Optical network. •End to End problem management to meet set NCC Turn around Time (TAT). •Team player Subscriber Churn Management, analyzing competitors’ services and offering better services to subscribers. •Fault/Problem management to meet Customer Turn around Time (TAT)/SLAs, NCC requirements on Technical Problem Resolution. •Usage of Remedy (Problem Management) tools to compile, analyze and solve customer related complaints within an expected time. •Fault management of the National Core networks: Network Switches, Core GPRS, New generation soft switches, UNIX based intelligent network. (Alcatel& Huawei Platforms) Performance Centre: •Performance analysis of the entire network on specific Platform(s), Quality of service monitoring, Resolving of issues that cause bad quality of service down to the TRX levels, Daily report preparation of performance of BSC(s) and cell sites on the network, Support to Field engineers regarding performance issues in their clusters.